Embermake Privacy Policy
Welcome to Embermake’s policy page. We value transparency and want to ensure that our clients understand our policies regarding the services we offer. Please take a moment to familiarize yourself with the following policies:
Brand and Web Design Services: Embermake Creative specializes in providing high-quality brand and web design services to our clients. We work closely with you to create visually stunning and functional designs that align with your brand's identity and goals.
Client Collaboration: We believe in collaborative partnerships with our clients. Throughout the design process, we encourage open communication and feedback. Your input is crucial in helping us create a final product that meets your expectations. We provide regular updates on the progress of your project and welcome any revisions or modifications you may have.
Copyright and Ownership: At Embermake, we respect intellectual property rights. Upon the completion of your project and upon receipt of full payment, you will have full ownership of the final designs, including the rights to the brand assets and website content we create for you. We retain the right to showcase your project in our portfolio and marketing materials unless otherwise agreed upon.
Confidentiality and Privacy: We understand the importance of confidentiality in the business world. Embermake guarantees that any information you provide to us during the design process will be treated with the utmost confidentiality. We will not share your sensitive information or project details with any third parties without your explicit consent, except when required by law.
Payment Terms: We operate on a project-based pricing model. Upon agreement of the project scope and pricing, we require a deposit before commencing work. The remaining balance will be invoiced upon project completion or as outlined in the agreed-upon payment schedule. We accept various payment methods including cheque, cash, and electronic bank transfers.
Revisions and Modifications: We strive to provide designs that meet your expectations. During the design process, we offer a specific number of revision rounds to ensure that the final product aligns with your vision. Any additional revisions or major modifications beyond the agreed-upon scope may incur additional charges, which will be communicated to you in advance.
Project Timeline: The duration of each project varies based on its complexity and scope. Upon project initiation, we will provide you with an estimated timeline for completion. We strive to deliver your project within the agreed-upon timeframe. However, certain factors beyond our control, such as delays in feedback or technical challenges, may impact the timeline. We will communicate any significant changes promptly.
Cancellation and Refunds: If, for any reason, you decide to cancel your project, please notify us as soon as possible. Depending on the stage of the project and the work completed, applicable cancellation fees may apply. We do not offer refunds for work already completed or services rendered. All cancellation and refund requests will be assessed on a case-by-case basis.
If you have any questions or require further clarification regarding our policies, please feel free to contact us. We looksforward to collaborating with you and helping you bring your brand and web design visions to life.
Last updated: September 2023